Refund policy

At Proxima, your satisfaction is our top priority.

We take pride in offering high-quality, science-backed products and always strive to provide a safe and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and unopened.
• In the same condition as received.
• In its original, undamaged packaging.

For health and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with.

Refunds

Once the returned item is received and inspected, you will be notified via email of your refund status.

If approved, the refund will be processed to your original payment method within 7–10 business days.

Shipping costs are non-refundable, except in cases of our error (e.g., wrong or defective item sent).

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

We will replace the product or issue a full refund at no additional cost.

Contact Us

For any questions or assistance, feel free to email us or reach out via our contact page.